Frequently asked questions
Everything you need to know about the product and billing.
Ordering & Products
Browse our catalogue, add items to your cart, and check out — it takes a couple of minutes.
Yes. Call us or message us on WhatsApp and our team will help place your order.
We restock popular items regularly. Enable back-in-stock alerts on a product to be notified.
Delivery & Shipping
We deliver across the UK, Ireland, Continental Europe, Australia, Asia, and the Middle East.
Delivery is free on orders above £40. Below that a small flat fee applies at checkout.
Standard delivery typically takes 3–5 working days depending on your location. Express options are available at checkout for faster delivery where supported.
Payment & Pricing
We accept all major cards and secure payments processed through Stripe.
Yes. Payments are encrypted and processed by Stripe; we never store your card details.
Returns & Policies
Contact us within 14 days of delivery for returns of eligible items. Perishables may not be returnable.
Reach out to our support team with your order number and we’ll make it right.
Customer Services
Email, phone, or WhatsApp — see the Contact Us page for all the details.
Our team is available Monday to Saturday, 9am–6pm.
Still have questions?
Can't find what you're looking for? Get in touch with us and we'll be happy to assist.